feat: keep the Tiny connection alive and show when it is not

Connecting now asks for offline_access, retrying once without it if Tiny
refuses the scope. Renewal failures are stored: a refused refresh token
marks the connection lost and is not sent again (the Kanban previously
still said "conectado"), a transient failure shows as a warning until the
next renewal, and a session grant with under 12 hours left is flagged.
Tiny errors on the callback return to the Kanban instead of a 422.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>

app/api/operator.py

@@ -316,12 +316,21 @@ def tiny_test(user=Depends(operator)):
     return {'ok': all(v == 'ok' for v in results.values()), 'results': results}
 
 @router.get('/api/operator/tiny/callback')
-def tiny_callback(code: str = Query(max_length=4096), state: str = Query(max_length=128)):
+def tiny_callback(code: str = Query('', max_length=4096), state: str = Query('', max_length=128),
+                  error: str = Query('', max_length=128)):
     """Tiny's redirect back. Cross-site, so the operator cookie is absent: the
-    single-use state an operator created is what authorises it."""
+    single-use state an operator created is what authorises it. Tiny reports a
+    refusal (the operator declined, or offline access is not allowed for this
+    application) with `error` instead of a code."""
     if not tiny.configured():
         raise HTTPException(503, 'Tiny application is not configured')
     try:
+        if error == 'invalid_scope':
+            retry = tiny.TinyAuth().without_offline(state)
+            audit('tiny_offline_refused')
+            return RedirectResponse(retry, status_code=303)
+        if error or not code:
+            raise tiny.TinyError(f'Tiny returned {error or "no code"}')
         who = tiny.TinyAuth().complete(code, state)
     except tiny.TinyError:
         audit('tiny_connect_failed')

app/schema.sql

@@ -107,6 +107,13 @@ CREATE TABLE IF NOT EXISTS dtf_local.provider_tokens (
  connected_by text NOT NULL, connected_at timestamptz NOT NULL DEFAULT now(),
  updated_at timestamptz NOT NULL DEFAULT now()
 );
+-- Renewal health, cleared by the next successful renewal or connection.
+-- refused_at: the provider rejected the refresh token, so only a new
+-- connection helps. offline: the grant is not bound to a login session.
+ALTER TABLE dtf_local.provider_tokens ADD COLUMN IF NOT EXISTS refresh_failed_at timestamptz;
+ALTER TABLE dtf_local.provider_tokens ADD COLUMN IF NOT EXISTS refresh_error text;
+ALTER TABLE dtf_local.provider_tokens ADD COLUMN IF NOT EXISTS refused_at timestamptz;
+ALTER TABLE dtf_local.provider_tokens ADD COLUMN IF NOT EXISTS offline boolean NOT NULL DEFAULT false;
 -- Single-use states for an operator-started OAuth connection. They protect the
 -- callback, which arrives cross-site without the operator's cookie.
 CREATE TABLE IF NOT EXISTS dtf_local.oauth_states (

app/tiny.py

@@ -42,6 +42,9 @@ PRODUCTS = {'file': 'DTF Têxtil 57 cm · folha montada',
 # How far back to look for an order a previous delivery may already have made.
 SEARCH_DAYS = 7
 STATE_MINUTES = 10
+# Renewal runs about every four hours against a one-day refresh token, so
+# less than this left means renewals have been failing for hours.
+EXPIRY_WARNING = timedelta(hours=12)
 # Brazil has had no daylight saving since 2019; the order date is the local day.
 BRASILIA = timezone(timedelta(hours=-3))
 
@@ -86,44 +89,78 @@ class TinyAuth:
         self.http = httpx.Client(timeout=20, transport=transport)
         self.clock = clock
 
-    def authorize_url(self, operator):
+    def authorize_url(self, operator, offline=True):
         """Start a connection. The state is single-use, short-lived, and only an
         authenticated operator can create one, which is what protects the
         callback: Tiny's redirect back is cross-site, so the operator's
-        SameSite=Strict cookie does not travel with it."""
+        SameSite=Strict cookie does not travel with it.
+
+        offline_access asks for a grant that is not bound to a login session,
+        so the connection lasts as long as it keeps being renewed. Tiny's
+        documented refresh token otherwise lasts one day."""
         state = secrets.token_urlsafe(32)
         with self.connect() as c:
             c.execute("DELETE FROM dtf_local.oauth_states WHERE expires_at<now()")
             c.execute('''INSERT INTO dtf_local.oauth_states(state,provider,operator,expires_at)
                 VALUES(%s,'tiny',%s,now()+%s)''', (state, operator, timedelta(minutes=STATE_MINUTES)))
         return f'{AUTH}/auth?' + urlencode({'response_type': 'code', 'client_id': self.client_id,
-                                            'redirect_uri': self.redirect_uri, 'scope': 'openid',
+                                            'redirect_uri': self.redirect_uri,
+                                            'scope': 'openid offline_access' if offline else 'openid',
                                             'state': state})
 
+    def _claim(self, c, state):
+        row = c.execute('''DELETE FROM dtf_local.oauth_states WHERE state=%s AND provider='tiny'
+            AND expires_at>now() RETURNING operator''', (state,)).fetchone()
+        if not row:
+            raise TinyError('Unknown or expired authorisation state')
+        return row['operator']
+
     def complete(self, code, state):
         """Exchange the authorisation code; returns the operator who started it."""
         with self.connect() as c:
-            row = c.execute('''DELETE FROM dtf_local.oauth_states WHERE state=%s AND provider='tiny'
-                AND expires_at>now() RETURNING operator''', (state,)).fetchone()
-            if not row:
-                raise TinyError('Unknown or expired authorisation state')
+            operator = self._claim(c, state)
             tokens = self._token({'grant_type': 'authorization_code', 'code': code,
                                   'redirect_uri': self.redirect_uri})
-            self._store(c, tokens, row['operator'])
-        return row['operator']
+            self._store(c, tokens, operator)
+        return operator
+
+    def without_offline(self, state):
+        """Tiny refused the offline_access scope for this application: spend the
+        operator's state and start again with a session-bound grant."""
+        with self.connect() as c:
+            operator = self._claim(c, state)
+        return self.authorize_url(operator, offline=False)
 
     def status(self):
         with self.connect() as c:
-            row = c.execute('''SELECT connected_by,connected_at,refresh_expires_at
-                FROM dtf_local.provider_tokens WHERE provider='tiny' ''').fetchone()
+            row = c.execute('''SELECT connected_by,connected_at,refresh_expires_at,updated_at,offline,
+                refresh_failed_at,refused_at FROM dtf_local.provider_tokens WHERE provider='tiny' ''').fetchone()
         if not row:
             return {'connected': False}
-        expired = row['refresh_expires_at'] and row['refresh_expires_at'] <= datetime.now(timezone.utc)
-        return {'connected': not expired, 'connected_by': row['connected_by'],
-                'connected_at': row['connected_at'], 'expires_at': row['refresh_expires_at']}
+        now = datetime.now(timezone.utc)
+        expires = row['refresh_expires_at']
+        expired = bool(expires and expires <= now)
+        if row['refused_at']:
+            problem = 'refused'
+        elif expired:
+            problem = 'expired'
+        elif row['refresh_failed_at']:
+            problem = 'renewal-failing'
+        elif expires and expires - now < EXPIRY_WARNING:
+            problem = 'expiring'
+        else:
+            problem = None
+        return {'connected': not expired and not row['refused_at'], 'problem': problem,
+                'connected_by': row['connected_by'], 'connected_at': row['connected_at'],
+                'renewed_at': row['updated_at'], 'expires_at': expires, 'offline': row['offline'],
+                'failed_at': row['refresh_failed_at']}
 
     def access_token(self):
-        """A valid access token, refreshing (and rotating) under a row lock."""
+        """A valid access token, refreshing (and rotating) under a row lock.
+
+        A failed renewal is recorded after the lock is released, so the Kanban
+        can show it. A refused refresh token is never tried again: only a new
+        connection helps, and retrying it would only repeat the refusal."""
         with self.connect() as c:
             row = c.execute('''SELECT * FROM dtf_local.provider_tokens WHERE provider='tiny'
                 FOR UPDATE''').fetchone()
@@ -132,11 +169,25 @@ class TinyAuth:
             now = datetime.now(timezone.utc)
             if row['access_expires_at'] > now + timedelta(seconds=60):
                 return row['access_token']
+            if row['refused_at']:
+                raise TinyNotConnected('Tiny refused the stored refresh token; connect again on the Kanban')
             if row['refresh_expires_at'] and row['refresh_expires_at'] <= now:
                 raise TinyNotConnected('The Tiny connection expired; connect again on the Kanban')
-            tokens = self._token({'grant_type': 'refresh_token', 'refresh_token': row['refresh_token']})
-            self._store(c, tokens, row['connected_by'], refreshed=True)
-            return tokens['access_token']
+            try:
+                tokens = self._token({'grant_type': 'refresh_token', 'refresh_token': row['refresh_token']})
+            except (TinyError, httpx.HTTPError, ValueError) as exc:
+                failure = exc
+            else:
+                self._store(c, tokens, row['connected_by'], refreshed=True)
+                return tokens['access_token']
+        # Only against the token that failed: another worker may have renewed since.
+        with self.connect() as c:
+            c.execute('''UPDATE dtf_local.provider_tokens SET refresh_failed_at=now(), refresh_error=%s,
+                refused_at=CASE WHEN %s THEN now() ELSE refused_at END
+                WHERE provider='tiny' AND refresh_token=%s''',
+                      (str(failure)[:300] or type(failure).__name__, isinstance(failure, TinyNotConnected),
+                       row['refresh_token']))
+        raise failure
 
     def _token(self, form):
         response = self.http.post(f'{AUTH}/token', data={**form, 'client_id': self.client_id,
@@ -152,18 +203,21 @@ class TinyAuth:
     def _store(self, c, tokens, operator, refreshed=False):
         now = datetime.now(timezone.utc)
         access_expires = now + timedelta(seconds=int(tokens.get('expires_in', 300)))
+        # An offline grant reports refresh_expires_in 0: no fixed end.
         refresh_in = tokens.get('refresh_expires_in')
         refresh_expires = now + timedelta(seconds=int(refresh_in)) if refresh_in else None
+        offline = 'offline_access' in str(tokens.get('scope') or '').split()
         c.execute('''INSERT INTO dtf_local.provider_tokens(provider,access_token,refresh_token,
-              access_expires_at,refresh_expires_at,connected_by,connected_at,updated_at)
-            VALUES('tiny',%s,%s,%s,%s,%s,now(),now())
+              access_expires_at,refresh_expires_at,connected_by,connected_at,updated_at,offline)
+            VALUES('tiny',%s,%s,%s,%s,%s,now(),now(),%s)
             ON CONFLICT(provider) DO UPDATE SET access_token=EXCLUDED.access_token,
               refresh_token=EXCLUDED.refresh_token, access_expires_at=EXCLUDED.access_expires_at,
-              refresh_expires_at=EXCLUDED.refresh_expires_at, updated_at=now(),
+              refresh_expires_at=EXCLUDED.refresh_expires_at, updated_at=now(), offline=EXCLUDED.offline,
+              refresh_failed_at=NULL, refresh_error=NULL, refused_at=NULL,
               connected_by=CASE WHEN %s THEN dtf_local.provider_tokens.connected_by ELSE EXCLUDED.connected_by END,
               connected_at=CASE WHEN %s THEN dtf_local.provider_tokens.connected_at ELSE now() END''',
                   (tokens['access_token'], tokens['refresh_token'], access_expires, refresh_expires,
-                   operator, refreshed, refreshed))
+                   operator, offline, refreshed, refreshed))
 
 
 # Orders ------------------------------------------------------------------

docs/ROADMAP.md

@@ -278,6 +278,17 @@ From the report already sent. These are dated promises, not backlog.
   `--confirmar`, through the worker's own `deliver`, then proves the duplicate
   guard by search first and only then by a second delivery. Not yet run
   against the client's account.
+  **Staying connected (2026-09-25):** Tiny documents a 4-hour access token and
+  a 1-day refresh token; the worker renews about every 4 hours. The connection
+  now asks for `offline_access` (listed by Tiny's Keycloak; if refused for this
+  application the callback retries once without it). Renewal failures are
+  stored: a refused refresh token marks the connection lost and is not retried,
+  a transient failure shows as a warning until the next success, and a
+  session grant with under 12 hours left is flagged. Previously a refused
+  refresh still showed "Tiny conectado". Whether Tiny grants offline access,
+  and whether a session grant has an undocumented maximum, is only known on
+  the client's account. There is no alert channel yet (no e-mail; WhatsApp
+  is fake): problems show on the Kanban only.
 - `[~]` 1.4 — Final print-file generation (see 3.2 and 3.6: production instructions
   must survive checkout before an output engine can reproduce the approved job).
   **Built (2026-09-24):** each paid item gets a PDF the width of the film and

tests/browser_test.mjs

@@ -87,6 +87,8 @@ try{
   await waitFor(()=>site.eval(`location.pathname==='/carrinho' && getComputedStyle($('carr')).display!=='none' && getComputedStyle($('foco')).display==='none'`),'cart page');
   // Removing an item is one click and can be undone.
   await site.click('[data-rmi="0"]');
+  // The empty state is painted on the next animation frame (site-steps.js).
+  await waitFor(()=>site.eval(`!$('carrVazio').hidden||document.documentElement.hasAttribute('data-sem-itens')`),'empty cart state');
   assert.deepEqual(await site.eval(`({items:pedido.length,empty:!$('carrVazio').hidden||document.documentElement.hasAttribute('data-sem-itens'),undo:!$('desfazer').hidden})`),{items:0,empty:true,undo:true});
   await site.click('#desfazerBtn');
   assert.equal(await site.eval('pedido.length===1 && pedido[0].total===21.89 && $("desfazer").hidden'),true);

tests/tiny_oauth_test.py

@@ -33,8 +33,12 @@ def run():
 
 def exercise():
     issued = []
+    server = {'mode': 'session', 'calls': 0}
 
     def token_server(request):
+        server['calls'] += 1
+        if server['mode'] == 'down':
+            return httpx.Response(503, text='unavailable')
         form = {k: v[0] for k, v in parse_qs(request.content.decode()).items()}
         assert (form['client_id'], form['client_secret']) == ('test-client', 'test-secret')
         if form['grant_type'] == 'authorization_code':
@@ -44,8 +48,13 @@ def exercise():
                 return httpx.Response(400, json={'error': 'invalid_grant'})
         n = len(issued) + 1
         issued.append(f'refresh-{n}')
+        if server['mode'] == 'offline':
+            return httpx.Response(200, json={'access_token': f'access-{n}', 'expires_in': 14400,
+                                             'refresh_token': f'refresh-{n}', 'refresh_expires_in': 0,
+                                             'scope': 'openid offline_access profile'})
         return httpx.Response(200, json={'access_token': f'access-{n}', 'expires_in': 14400,
-                                         'refresh_token': f'refresh-{n}', 'refresh_expires_in': 86400})
+                                         'refresh_token': f'refresh-{n}', 'refresh_expires_in': 86400,
+                                         'scope': 'openid profile'})
 
     auth = TinyAuth(transport=httpx.MockTransport(token_server))
     assert auth.status() == {'connected': False}
@@ -59,6 +68,7 @@ def exercise():
     query = {k: v[0] for k, v in parse_qs(url.query).items()}
     assert url.netloc == 'accounts.tiny.com.br' and query['client_id'] == 'test-client'
     assert query['redirect_uri'].endswith('/api/operator/tiny/callback') and len(query['state']) > 30
+    assert query['scope'] == 'openid offline_access'
     try:
         auth.complete('good-code', 'forged-state')
         raise AssertionError('a state no operator created must be refused')
@@ -72,6 +82,7 @@ def exercise():
         pass
     status = auth.status()
     assert status['connected'] and status['connected_by'] == 'operator@example.test'
+    assert status['problem'] is None and not status['offline'] and status['expires_at']
     assert auth.access_token() == 'access-1'
     print('PASS: operator-started state is required, single-use, and stores the connection')
 
@@ -85,6 +96,23 @@ def exercise():
     assert auth.access_token() == 'access-2'
     print('PASS: expiring access token refreshed once, refresh token rotated and stored')
 
+    # Tiny unreachable: the failure is shown, the connection kept, and the next
+    # renewal clears it.
+    with connect() as c:
+        c.execute("UPDATE dtf_local.provider_tokens SET access_expires_at=now() WHERE provider='tiny'")
+    server['mode'] = 'down'
+    try:
+        auth.access_token()
+        raise AssertionError('an unreachable token server must fail the renewal')
+    except httpx.HTTPError:
+        pass
+    status = auth.status()
+    assert status['connected'] and status['problem'] == 'renewal-failing' and status['failed_at']
+    server['mode'] = 'session'
+    assert auth.access_token() == 'access-3'
+    assert auth.status()['problem'] is None
+    print('PASS: a failed renewal is shown and cleared by the next successful one')
+
     # A refused refresh (revoked in Tiny) asks for a new connection, not a retry loop.
     with connect() as c:
         c.execute("""UPDATE dtf_local.provider_tokens SET access_expires_at=now(), refresh_token='revoked'
@@ -94,12 +122,63 @@ def exercise():
         raise AssertionError('a refused refresh must report the connection as lost')
     except TinyNotConnected:
         pass
+    status = auth.status()
+    assert not status['connected'] and status['problem'] == 'refused'
+    calls = server['calls']
+    try:
+        auth.access_token()
+        raise AssertionError('a refused connection must stay refused')
+    except TinyNotConnected:
+        pass
+    assert server['calls'] == calls, 'a refused refresh token must not be sent again'
     with connect() as c:
         c.execute("UPDATE dtf_local.provider_tokens SET refresh_expires_at=%s WHERE provider='tiny'",
                   (datetime.now(timezone.utc) - timedelta(seconds=1),))
     assert not auth.status()['connected']
     print('PASS: revoked or expired connections report that Tiny must be connected again')
 
+    # Reconnecting with an offline grant: no daily end, and the refusal is cleared.
+    server['mode'] = 'offline'
+    state = parse_qs(urlparse(auth.authorize_url('operator@example.test')).query)['state'][0]
+    auth.complete('good-code', state)
+    status = auth.status()
+    assert status['connected'] and status['offline'] and status['expires_at'] is None
+    assert status['problem'] is None
+    with connect() as c:
+        c.execute("UPDATE dtf_local.provider_tokens SET access_expires_at=now() WHERE provider='tiny'")
+    auth.access_token()
+    assert auth.status()['offline'] and auth.status()['expires_at'] is None
+    print('PASS: an offline grant is stored without a daily expiry and survives renewal')
+
+    # Tiny refusing offline_access restarts the authorisation without it, once.
+    state = parse_qs(urlparse(auth.authorize_url('operator@example.test')).query)['state'][0]
+    retry = parse_qs(urlparse(auth.without_offline(state)).query)
+    assert retry['scope'] == ['openid'] and retry['state'][0] != state
+    try:
+        auth.without_offline(state)
+        raise AssertionError('the refused state must be spent')
+    except TinyError:
+        pass
+    # A session grant close to its end is flagged while renewals are not happening.
+    server['mode'] = 'session'
+    auth.complete('good-code', retry['state'][0])
+    with connect() as c:
+        c.execute("UPDATE dtf_local.provider_tokens SET refresh_expires_at=now()+interval '2 hours' WHERE provider='tiny'")
+    status = auth.status()
+    assert status['connected'] and status['problem'] == 'expiring' and not status['offline']
+    print('PASS: a refused offline scope falls back once; a connection near its end is flagged')
+
+    # Tiny's redirect back with an error instead of a code.
+    from app.api.operator import tiny_callback
+    declined = parse_qs(urlparse(auth.authorize_url('operator@example.test')).query)['state'][0]
+    assert tiny_callback('', declined, 'access_denied').headers['location'] == '/?tiny=failed'
+    assert tiny_callback('', '', '').headers['location'] == '/?tiny=failed'
+    scoped = parse_qs(urlparse(auth.authorize_url('operator@example.test')).query)['state'][0]
+    location = urlparse(tiny_callback('', scoped, 'invalid_scope').headers['location'])
+    assert location.netloc == 'accounts.tiny.com.br' and parse_qs(location.query)['scope'] == ['openid']
+    assert tiny_callback('', scoped, 'invalid_scope').headers['location'] == '/?tiny=failed'
+    print('PASS: a declined or malformed callback returns to the Kanban; a refused scope retries without it')
+
 
 if __name__ == '__main__':
     run()

web/kanban.js

@@ -483,8 +483,21 @@ if(tinyResult)history.replaceState(null,'',location.pathname);
 function tinyHeader(){
   const t=board.tiny||{};const el=$('tiny');
   if(!t.configured){el.textContent='';return;}
-  el.textContent=t.connected?'Tiny conectado':'Tiny não conectado';
-  el.style.setProperty('--dot',t.connected?'var(--fin)':'var(--warn)');
+  const trouble=!t.connected||t.problem;
+  el.textContent=!t.connected?'Tiny não conectado':t.problem?'Tiny: verificar conexão':'Tiny conectado';
+  el.style.setProperty('--dot',trouble?'var(--warn)':'var(--fin)');
+}
+const TINY_PROBLEMS={refused:'O Tiny recusou a renovação da conexão. Conecte de novo.',
+  expired:'A conexão com o Tiny expirou. Conecte de novo.',
+  'renewal-failing':'A última renovação falhou; o sistema tenta de novo sozinho.',
+  expiring:'A conexão expira em breve e não está sendo renovada.'};
+function tinyDetail(t){
+  if(!t.connected_by)return 'Conecte com uma conta do Tiny.';
+  const parts=[t.connected_by+' · conectado em '+when(t.connected_at),'renovado em '+when(t.renewed_at),
+    t.offline?'sem expiração diária':t.expires_at?'válido até '+when(t.expires_at):'',
+    'envio de pedidos '+(t.orders_enabled?'ativo':'desativado')].filter(Boolean);
+  const problem=TINY_PROBLEMS[t.problem];
+  return (problem?problem+(t.failed_at&&t.problem!=='expired'?' (falha em '+when(t.failed_at)+')':'')+' · ':'')+parts.join(' · ');
 }
 function integration(name,state,tone,text,actions=[]){
   const box=node('div',undefined,'integration');
@@ -633,9 +646,8 @@ function renderIntegrations(){
     if(t.connected){
       actions.unshift(button('Testar conexão',async()=>{const r=await api('/tiny/test',{});
         say(r.ok?'Conexão com o Tiny ok: pedidos, contatos e os 4 produtos conferidos.':'Tiny: '+Object.entries(r.results).filter(([,v])=>v!=='ok').map(([k,v])=>k+': '+v).join(' · '),!r.ok);}));}
-    cards.push(integration('Tiny',t.connected?'Conectado':'Não conectado',t.connected?'ok':'warn',
-      t.connected?t.connected_by+' · '+when(t.connected_at)+' · envio de pedidos '+(t.orders_enabled?'ativo':'desativado'):
-      'Conecte com uma conta do Tiny.',actions));
+    cards.push(integration('Tiny',!t.connected?'Não conectado':t.problem?'Verificar':'Conectado',
+      t.connected&&!t.problem?'ok':'warn',tinyDetail(t),actions));
   }
   const mp=board.providers?.payment;
   cards.push(integration('Mercado Pago',mp==='mercadopago'?'Ativo':'Não configurado',mp==='mercadopago'?'ok':'off',

web/site-packing.js

@@ -302,6 +302,8 @@ function previaAoVivo(){
     return;
   }
   tMont=setTimeout(()=>{
+    // o produto pode ter sido fechado nesses 140 ms (item foi para o carrinho)
+    if(!modo) return;
     const prontas=artes.filter(a=>a.cm>0 && a.cm<=larguraFilme() && a.src);
     const W=Math.round(300*ZOOMS[zoomI]);
     $('vArea').classList.toggle('ampliado', zoomI>0);

web/site-quality.js

@@ -88,6 +88,8 @@ let tAval=null;
 function agendaAvaliacao(){
   clearTimeout(tAval);
   tAval=setTimeout(()=>{
+    // o produto pode ter sido fechado nesses 220 ms (item foi para o carrinho)
+    if(!modo) return;
     const r=avaliar();
     const el=$('aoVivo');
     if(!el) return;